Terms & Conditions

Welcome to Alpha Home Mechanic. These Terms & Conditions govern your use of our website and the appliance repair and service requests made through our website.

By accessing our website or requesting our services, you agree to comply with these Terms & Conditions. Please read them carefully before using our website or booking a service.

1. Our Services

Alpha Home Mechanic provides home appliance repair, servicing, installation and maintenance services. Our services may include:

• AC Repair & Service
• Refrigerator Repair
• Washing Machine Repair
• Microwave Repair
• Appliance Installation
• Appliance Maintenance & Cleaning

Service availability may vary depending on location, appliance type, technician availability and the nature of the repair.

2. Service Booking

Customers may request a service through our website, phone or other available communication channels.

When making a booking, you are responsible for providing accurate information, including your name, contact details, service location, appliance type and details of the problem.

Submitting a service request does not necessarily guarantee immediate service. Appointment confirmation may depend on technician availability and service location.

3. Technician Visit

A technician may visit the customer's provided location to inspect and diagnose the appliance.

The technician may require reasonable access to the appliance and its surrounding area to perform inspection or repair work.

Customers should ensure that the appliance is accessible and safe to inspect.

4. Inspection & Diagnosis

Repair requirements can only be determined after proper inspection of the appliance. In some cases, the exact issue may not be identifiable until the appliance has been inspected.

Additional repair work or replacement components may be required depending on the condition of the appliance.

5. Service Charges & Payment

Service charges may vary depending on the type of appliance, problem, required repair, replacement parts and location.

Any applicable charges should be communicated to the customer before proceeding with major repair work whenever reasonably possible.

Customers are responsible for paying the applicable service and repair charges agreed upon for the requested work.

6. Spare Parts

Some repairs may require replacement of defective or damaged components. Spare parts may be sourced according to availability and compatibility with the appliance.

The availability and cost of replacement parts may vary depending on the appliance model and manufacturer.

7. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and service information.
• Providing reasonable access to the appliance.
• Informing the technician about known appliance issues.
• Following reasonable safety instructions during service.
• Making applicable payments for completed services.

8. Service Delays

While we aim to provide timely service, appointments may occasionally be delayed due to traffic, technician availability, weather, location, unforeseen technical issues or other circumstances beyond our reasonable control.

We will make reasonable efforts to communicate significant changes to scheduled service visits.

9. Cancellation & Rescheduling

Customers may contact us if they need to cancel or reschedule a service appointment.

We request customers to provide reasonable advance notice whenever possible so that technician schedules can be managed efficiently.

10. Service Warranty

Any warranty or service assurance applicable to a particular repair or replacement part will depend on the specific service provided and the terms communicated to the customer at the time of service.

Warranty coverage, where applicable, may not cover damage caused by misuse, unauthorized repairs, accidents, electrical fluctuations or other external causes.

11. Appliance Condition

Repair outcomes may depend on the age, condition, model, previous repairs and overall condition of the appliance.

In some cases, an appliance may require additional repairs or replacement parts after the initial inspection.

12. Limitation of Liability

Alpha Home Mechanic will make reasonable efforts to provide professional appliance repair services. However, we are not responsible for issues resulting from pre-existing damage, misuse, unauthorized modifications, manufacturer defects or circumstances beyond our reasonable control.

We are not responsible for loss of food, stored items or other contents resulting from refrigerator or appliance malfunction.

13. Website Information

We make reasonable efforts to keep information on our website accurate and up to date. However, service descriptions, availability and other information may change without prior notice.

14. Intellectual Property

All content on this website, including text, graphics, logos, images, designs and other materials, is owned by or licensed to Alpha Home Mechanic unless otherwise stated.

Website content may not be copied, reproduced, modified or distributed without appropriate permission.

15. Prohibited Use

You agree not to misuse our website, submit false information, attempt to interfere with website functionality, or use our services for unlawful purposes.

16. Third-Party Links

Our website may contain links to third-party websites or services. We do not control or take responsibility for the content, availability or practices of third-party websites.

17. Privacy

Your use of our website and submission of personal information is also subject to our Privacy Policy. Please review our Privacy Policy to understand how we collect and use personal information.

18. Changes to These Terms

Alpha Home Mechanic reserves the right to update or modify these Terms & Conditions when necessary. Changes will be posted on this page with an updated "Last Updated" date.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

20. Contact Us

21. Acceptance of Terms

By using the Alpha Home Mechanic website or requesting our services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.