Privacy Policy

At Alpha Home Mechanic, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or use our AC, refrigerator, washing machine and microwave repair services.

1. Information We Collect

When you contact us, request a service, submit an inquiry or use our website, we may collect certain information, including:

• Full Name
• Phone Number
• Email Address
• Service Address or Location
• Appliance Type
• Details about the appliance problem
• Service requirements
• Information submitted through contact, booking or inquiry forms

We may also automatically collect limited technical information such as your IP address, browser type, device type and website usage information.

2. How We Use Your Information

We may use the information collected from you to:

• Process and schedule appliance repair service requests
• Contact you regarding your service request
• Provide AC repair and servicing
• Provide refrigerator repair services
• Provide washing machine repair services
• Provide microwave repair services
• Respond to your questions and inquiries
• Confirm appointments and service details
• Improve our website and customer experience
• Maintain service and business records

3. Service Request Information

When you book a repair service, we may use the information you provide to arrange a technician visit at your requested location. This information may be used to understand the appliance issue, contact you, schedule a visit and provide the requested service.

4. Protection of Your Information

Alpha Home Mechanic takes reasonable administrative, technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no website, online transmission or electronic storage method can be guaranteed to be completely secure.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, website performance and user experience.

• Remember certain preferences
• Understand website traffic
• Analyze website usage
• Improve website performance
• Provide a better user experience

6. Third-Party Services

Our website may use third-party services for purposes such as website analytics, advertising, communication, security, forms or other website functionality. These services may process information according to their own privacy policies.

7. Sharing of Personal Information

We do not sell or rent your personal information to third parties. Information may be shared when reasonably necessary to provide requested services, comply with legal requirements, protect our rights or prevent fraud and misuse.

8. Data Retention

We may retain your personal information for as long as reasonably necessary to provide and manage our services, maintain business records, handle inquiries, resolve disputes and meet applicable legal requirements.

9. Your Privacy Choices and Rights

Depending on applicable laws, you may have certain rights regarding your personal information, including requesting access, correction or deletion of certain information and withdrawing consent where applicable.

10. Communications

If you submit a service request or inquiry, we may contact you using the phone number or email address you provide. Communications may relate to appointments, technician visits, repair updates and your requested services.

11. Children's Privacy

Our website and services are not specifically intended for children. We do not knowingly collect personal information from children without appropriate consent where required by applicable law.

12. External Links

Our website may contain links to external websites or services. Alpha Home Mechanic does not control these websites and is not responsible for their content, security or privacy practices.

13. Website Security

We take reasonable steps to maintain the security and proper functioning of our website. However, internet-based services cannot be guaranteed to be completely secure at all times.

14. Changes to This Privacy Policy

Alpha Home Mechanic may update this Privacy Policy from time to time to reflect changes in our services, website, technology or applicable legal requirements. Updates will be published on this page with a revised Last Updated date.

15. Contact Us

16. Acceptance of This Privacy Policy

By using the Alpha Home Mechanic website or submitting your information through our website, you acknowledge that you have read and understood this Privacy Policy.