Privacy Policy
Last Updated: September 2026
At Alpha Home Mechanic, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use and protect your information when you visit our website or use our services.
1. Information We Collect
When you contact us, book a service or submit an enquiry through our website, we may collect information such as:
- Your name
- Phone number
- Email address
- Service address
- Appliance and service details
- Any other information you voluntarily provide
2. How We Use Your Information
We may use the information collected to:
- Respond to your enquiries and service requests
- Schedule and provide repair services
- Contact you regarding your booking
- Provide customer support
- Improve our services and website
- Maintain business and service records
3. Information Protection
We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration or disclosure. However, no method of transmitting information over the internet can be guaranteed to be completely secure.
4. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand website usage and provide a better user experience. You can control or disable cookies through your browser settings.
5. Third-Party Services
We may use third-party services such as analytics, hosting, communication or payment providers. These providers may process information according to their own privacy policies.
6. Sharing of Information
We do not sell or rent your personal information. We may share necessary information with trusted service providers or technicians only when required to provide the requested service or comply with applicable legal requirements.
7. Data Retention
We retain personal information only for as long as necessary to provide services, maintain business records, resolve disputes or comply with applicable legal obligations.
8. Your Privacy Rights
You may contact us to request information about the personal data we hold about you or to request correction of inaccurate information, subject to applicable laws.
9. Children's Privacy
Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us using the details below: